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At Sunway Medical Centre Penang, we are committed to upholding the highest standards of patient safety and care. As part of this commitment, we continuously monitor a range of Patient Safety Indicators that reflect how effectively our patients are protected from preventable harm.
These indicators include rates of complications, adverse events, hospital-acquired infections, and surgical safety outcomes across our services. Monitoring these indicators provides valuable insights that help us identify potential risks and areas for improvement, ensuring that our team consistently delivers safe and high-quality care for every patient.
| Patient Safety Indicator | TARGET 2025 | Achievement | ||
| 2023 | 2024 | 2025 | ||
| MSQH STANDARD 05 - PREVENTION AND CONTROL INFECTION | ||||
| Percentage of Healthcare Associated Infections (HCAI) | <5% |  0.01% |
0.01% |
0.03% |
| Surgical Site Infection | <2% | 0.00% |
0.00% |
0.00% |
| MSQH STANDARD 09J - CLINICAL SERVICES (ORTHOPAEDICS) | ||||
| Unplanned return to Operating Theatre within the same hospital admission following surgery | ≤ 5% | 0.00% |
0.00% |
0.00% |
| MSQH STANDARD 13 - CRITICAL CARE | ||||
| Rate of Ventilator Associated Pneumonia | < 10 Per 1000 Ventilator Days | 0.00% |
0.00% |
6.67% |
| SQH STANDARD 13A - CRITICAL CARE (SCN/NICU/PICU/PHDW) | ||||
| Rate of Ventilator Associated Pneumonia | < 15% per 1000 ventilator days | 0.00% |
0.00% |
0.00% |
| MPSG | ||||
| Number of “Wrong Surgeries” performed | 0% | 0.00% |
0.00% |
0.00% |
| MSQH STANDARD 11 - OPERATING SUITE SERVICES | ||||
| Compliance to Safe Surgery Saves Lives (SSSL) practice | 100% | 100.00% |
100.00% |
100.00% |
| MSQH STANDARD 09F - CLINICAL SERVICES (ONCOLOGY) | ||||
| Percentage of oncology therapy prescription errors (from prescription to administration) | NA | 0.00% |
0.00% |
0.00% |
| Percentage of patients developed extravasation during chemotherapy treatment | ≤5% | 0.08% |
0.03% |
0.00% |
| MSQH STANDARD 8 - EMERGENCY SERVICES | ||||
| Malaysian Triage Category (MTC) Green seen within 90 minutes | >70% | 100.00% |
100.00% |
100.00% |
| Malaysian Triage Category (MTC) Yellow seen within 30 minutes | >85% | 100.00% |
100.00% |
100.00% |
| Malaysian Triage Category (MTC) Red seen immediately | 100% | 100.00% |
100.00% |
100.00% |
| MSQH STANDARD 09E CLINICAL SERVICES (CARDIOLOGY) | ||||
| Major Complication Rate During Diagnostic Coronary Angiogram | <1% | 0.00% |
0.00% |
0.00% |
| Major complication rate during Percutaneous Coronary Intervention (Death, acute myocardial infarction, stroke) | <1% | NA | 0.00% |
0.00% |
Indication:
Better than benchmark
Less than benchmark
Promosi
