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Kindly Note

A 6% Sales and Service Tax (SST) will be applied to all charges for non-Malaysian customers, in accordance with Malaysian tax regulations.

Thank you for your understanding.

Terms and Conditions for Sunway Medical Centre Penang (SMCP) E-Commerce Website Usage

Welcome to the Sunway Medical Centre Penang (SMCP) E-Commerce Platform.

Thank you for choosing to use our online services. Before proceeding with the booking and purchase of health screening packages, we kindly ask that you take a moment to read the following terms and conditions.

By using this website, you are indicating your agreement to the terms outlined below. If you do not agree with any part of these terms, we respectfully advise that you refrain from using the platform.

Please note that Sunway Medical Centre Penang may update these terms and conditions from time to time. Any changes will be reflected on our website and will take effect immediately upon posting. We encourage you to review these terms periodically to stay informed. Continued use of the website following any updates will indicate your acceptance of the revised terms.

Kindly also be aware that the products and services offered, including their prices and availability, may be subject to change without prior notice.

Thank you for your understanding and support.

Terms and Conditions

Prices displayed are based on per person basis, in Malaysian currency (RM).
Upon completion of payment, cancellations are not permitted. However, we do accommodate rescheduling requests.
Confirmed orders are non-refundable and cannot be exchanged for other products or services.
Online Health Screening Packages:
- Certain products or services may be available exclusively online through this e-commerce website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy (refer below).
- We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis.
- We reserve the right to limit the quantities of any products or services that we offer.
- All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of SMCP.
- We reserve the right to discontinue any product at any time.
- Prices are valid within 3 months from the date of purchase.
- The purchased package must be utilised within 3 months of purchase, including both appointment booking and completion of services.
Redemption of product or services:
- Appointment booking must be made via the WhatsApp link provided on our website or by contacting Sunway Medical Centre Penang at +604-373 8142.
- Appointments are advised to be made 7 working days in advance.
- Proof of purchase must be presented during the appointment and prior to registration at the counter.
- Additional charges may apply for any additional tests or procedures advised by the doctor.
- Redemption of products or services must be made before the expiry of the validity period.
Health Screening Packages are valid for adults aged 18 and above only.
Health Screening Location: Health Screening Centre, Level 2
Operating Hours: Monday to Friday from 7:30 AM to 5:00 PM, and Saturday from 7:30 AM to 1:00 PM. Screenings are not available on Sundays and Public Holidays.
Travellers are responsible for independently securing their own visas.
Terms and conditions, as well as prices, are subject to change without prior notice.
For enquiries, please contact our Health Screening Centre via WhatsApp at +604-373 8142 or email us at [email protected]

Refund Policy

Online purchase of products or services:
- Not exchangeable for other items / packages / medications / services and non-refundable.
- Products or services purchased must be redeemed within the validity period stated on the e-commerce site.
- Payment is only accepted through this e-commerce platform.
- SMCP reserves the right to amend terms and conditions at its absolute discretion without prior notice.
For enquiries, please contact our Health Screening Centre via WhatsApp at +604-373 8142 or email us at [email protected]

I confirm that the individual(s) undergoing the health screening is / are aged 21 or above.

I have read and agree to the above, as well as the Privacy Policy, Terms & Conditions, Refund Policy.

For non-Malaysian patients, an additional 6% SST will be imposed.