Medical Records Department (MRD) provides service for the request of:

  • Completion of insurance form / SOCSO / EPF
  • Written medical reports
  • Investigative reports & discharge summary 
  • External request 

Patients’ written consent is compulsory for the release of the medical information. For patients under 18 years of age, or has a mental incapacity to consent for the release of information, or is deceased, consent is required from the parents / guardian / next-of-kin / legal representative.

You may download the Consent / Release Form here.

How do I apply for a Medical Report?

Online Application Medical Records Department
Walk In

Information Counter (G floor)
Sunway Medical Centre Penang
3106, Lebuh Tenggiri 2,
Pusat Bandar Seberang Jaya,
13700 Perai, Pulau Pinang

Operating hour:

Monday - Friday 8:30 am - 5:00 pm
Saturday 8:30 am - 1:00 pm
Closed on Sundays & Public Holidays

*MRD personnel will further advice on the Medical Report fee & mode of payment after receive of your request

What are the documents required?

In order to process your request, we will require the documents listed below. If you wish to request through email, you may attach the completed documents and email to

Completed Release Form (must include signature of the patient as proof of consent and authorization)

Where applicable: Formal Application Letter – i.e. Query Letter / Claim Form from Insurance Company, Lawyer Letter, SOCSO form, etc.

How can I contact Medical Records Department?

You may contact our MRD personnel at:
DID : 04-373 5884 (operating hour)
Email :


Enquiry Form

Loading ...