callbell

Call-bell

Call-bell

Call-bell services in the ward are not chargeable. Please call for assistance.

waitingarea

Waiting Areas

Waiting Areas

Public waiting areas are located at the lift lobby of all floors

meals

Meals

Meals

Meals are complimentary for in-patients only. Food are supplied according to patient’s age and condition. Mealtimes are:

  • Breakfast: 7.30am – 8.30am
  • Lunch: 12.00pm – 1.00pm
  • Afternoon tea: 3.00pm – 3.30pm
  • Dinner: 6.00pm – 7.00pm
  • Night tea: 8.00pm – 8.30pm

Please use your own cutleries for non-halal food. A hot water flask is provided.

electrical

Electrical

Electrical

Own electrical items are strictly not allowed in the hospital.

smoking

Smoking

Smoking

Smoking is prohibited in the hospital compound.

valuables

Valuables

Valuables

In the interest of safety, we request that you do not bring any valuables into the hospital. Sunway Medical Centre Penang does not accept responsibility for loss or damage to personal properties.


The following information is divided into three categories to accommodate the different types of patients, namely:

Adult (Medical & Surgical)

Useful Info

Visiting hours
9.00am - 8.00pm

Room facility

  • TV
  • Bathroom
  • Nurses call-bell system
  • Sleeper chair is available upon request (only for single room)

Notes

  • Companions are not allowed in double-bedded and four-bedded room unless specifically indicated with the approval of Sister-in-Charge. Only female companion is allowed for female patients and vice-versa.
  • Please advice the hospital of any special dietary preference unless specifically ordered by our Doctor/ Dietitian during your admission.
  • Kindly inform the ward nurses if you need to leave the ward at any time during your stay.

Items that Might be Useful for Personal Usage During Your Stay

  • Extra toiletries (e.g. soap, shampoo, shaver, shaving foam, towels, etc)
  • A pair of non-slip slippers
  • Night attire/ dressing gown/ light & comfortable clothing (e.g. track pants, shorts, t-shirt)
  • Reading materials

You Are Encouraged to Bring In

  • Relevant previous X-rays, scans and reports
  • All medication that you are currently taking

Upon Discharge and Check Out

  • Discharge after 12.00 pm: Additional half-day room charge
  • Discharge after 4.00 pm: Full day room charge
  • Once your doctor considers you fit to be discharged from the hospital, our ward staff will keep you informed of the necessary arrangements.
  • We will schedule your follow up appointment with the respective doctor.
  • Once your bill is ready, our staff will conduct bedside discharge and medication dispense (if any) during office hours. If you discharge after office hours, you will be directed to settle the bill at the discharge counter and to collect your medication at the main pharmacy (if any).
  • Self-pay payment can be made to any of the following modes:
    • Cash
    • Cheque
    • Online Transfer
    • Cash Deposit
    • eWallet (including Touch n’ Go)
  • Lunch will not be provided on day of discharge. We appreciate your cooperation to vacate the room upon settlement of the bill. Upon doctor’s confirmation for discharge, please allow one to two hours for consolidating your hospital bill. Should you need to leave before the bill is ready and/ or issuance of final guarantee letter from insurance companies, you will be required to settle the current bill amount or sign an open credit card voucher with us. Any excess payment will be refunded and for outstanding balances, we would appreciate prompt settlement.

Refund

Amounts received in excess of the total bill will be refunded. The refund will be either in cash, cheque or credit card depending on the initial mode of payment. Any refund during Sunday, State Holiday or Public Holidays will be done on the next working day; Credit card within 3 working days; Cheque will be banked in directly to payor account within 10 working days from the date of discharge.

Cash available on:

a) Monday to Friday - 9.00 am to 6.00 pm
(at Discharge Counter, Ground Floor)

b) Saturday - 9.00 am to 1.00 pm
(at Discharge Counter, Ground Floor)

Surgical Daycare

Useful Information

  • The suitability for a patient to undergo day surgery will be evaluated by a doctor before the date of a day surgery is given to the patient.
  • The level of care for day surgery is similar to the level of care of major surgery.
  • Patient will enter the Day Care Unit on a particular day and may be discharged on the same day.

Precaution Steps

  • In the interest of safety, please do not bring or keep valuables with you during your stay in Sunway Medical Centre Penang. Only locker is available without charge. In the event that you require this complimentary service, please check with the ward nurse for assistance. Sunway Medical Centre however will not be responsible for any loss or damage to your property or personal belongings whilst on our premises and in the safe deposit box.
  • Children are advised to stay at home where practically possible.
  • Have a responsible adult to accompany you home after the procedure.
  • Please check with your doctor for pre-procedure / fasting for children and adults.

On Day of Admission to Surgical Daycare Ward

  • Please bring along the following:
    • List of medication you are taking, inform doctor/ nurses of any of your allergy
    • Your identity card / passport
    • Your appointment card
    • Your insurance card / guarantee letter
    • Kindly proceed to surgical daycare registration counter to register
    • Set of clothes to change and go home.
  • It is possible that you will be admitted as an in-patient for further observation. Your doctor will discuss this matter with you.
  • Availability of bed is on a “first-come, first-served” basis. You will be given the choice to be admitted to another ward with an available bed.

The charges may vary. Kindly consult our business office staff for clarification.

Operating Hour
Monday to Friday : 7.30 am – 5.30 pm
Saturday : 7.30 am – 1.00 pm

Refreshment
Upon approval from your doctor, you may take light refreshment after your procedure.

Medication
Upon discharge, you may be given take home medications which can be collected at the pharmacy after payment is made.

Upon Discharge and Check Out
It is essential that someone accompanies you home if you have received any sedation.

  • You should NOT
    • Drive a motor vehicle
    • Operate machinery
    • Consume alcoholic drinks
    • Make any major decision making process
    • Care for children without responsible help
  • The effect of the test and medications should wear off the next day and you will be able to resume normal activities.
  • You may resume your normal diet unless otherwise instructed by your doctor.
  • If you develop any side effects or are in doubt, we advise you to come seek doctor’s advice.
  • If you experience any severe pain, bleeding, fever after the surgical procedure, you must immediately contact Sunway Medical Centre.
Paediatrics

Useful Info

Visiting hours
9.00am - 8.00pm

*Babies under phototherapy are only allowed visitation by parents with identification tags. Strictly no visits if tags are not shown.

Room facility

  • TV
  • Bathroom
  • Nurses call-bell system
  • Sleeper chair is available upon request

Notes

  • One adult is encouraged to be with the Paediatric patient (below 12 years old) at all times during their stay in the hospital. Presence of a parent/ guardian will help to provide emotional support to the child and help in reducing the child’s anxiety. Only a female companion is allowed in double-bedded or four-bedded units.
  • Toddler cots are available for children below two years of age.
  • For single bedded rooms, companion bed is provided.
  • For 2 & 4 bedded rooms, sleeprettes are available upon request.
  • Parents must always inform the ward nurses whenever they need to leave the ward with or without the patient.
  • Paediatricians will conduct their visits once in the morning and once in the evening, and as and when required.

Items that Might be Useful for the Paediatric Patient

Parents/guardians are encouraged to bring some personal items for the child during the hospital stay, e.g.:

  • Favourite toys
  • Clothings
  • Blanket/ pillow
  • Toiletries

Upon Discharge and Check Out

  • Once the paediatrician considers your child fit to be discharged from the hospital, our ward staff will keep you informed of the necessary arrangements.
  • We will schedule your child’s follow up appointment with the respective doctor.
  • Once your child’s bill is ready, our staff will conduct bedside discharge and medication dispense (if any) during office hours. If your child discharge after office hours, you will be directed to settle the bill at the discharge counter and to collect your child’s medication at the main pharmacy (if any).
Maternity

Useful Info

Visiting hours
9.00am - 8.00pm

Room facility

  • TV
  • Bathroom
  • Nurses call-bell system
  • Sleeper chair is available upon request

Notes

  • Companions are not allowed in double-bedded and four-bedded rooms unless specifically indicated with the approval of Sister-in-Charge. 
  • Please advice the hospital of any special dietary preference unless specifically ordered by our Doctor/ Dietitian during your admission.
  • Kindly inform the ward nurses if you need to leave the ward at any time during your stay.

During Hospitalisation

Mother

  • When you are admitted for delivery in the Labour Room, a bed in the Maternity Ward will also be allocated to you. Room types are subject to availability. Husbands are allowed to accompany you in the Labour Room. Public waiting lounge is located near the lift lobby.
  • There are various ways of pain management that you may request from your healthcare provider:
    • Relaxation and breathing exercises
    • Pain relieving drugs (Pethidine injection or by Entonox gas)
    • Epidural block
  • You will be observed in the Labour Room for at least one hour after delivery, before you are sent to the ward. Your baby will be with you after delivery in the Labour Room to initiate breastfeeding and bonding if baby’s condition permits.

Baby

  • Your baby will be sent to the Nursery for his or her further care after initiation of breastfeeding in Labour Room.
  • Breastfeeding and rooming-in with your baby is encouraged. Please let the Nursery staff know if you wish to room-in with your baby or if you need any assistance.
  • Only uniformed nurses are allowed to send the baby back to nursery.
  • The Paediatrician will check on your baby every day and whenever necessary.
  • Vaccinations are strongly recommended. It will be given by trained nursing staff upon your consent. All vaccines used are safe and effective and in accordance with the Ministry of Health’s recommendation.
  • Sunway Medical Centre adopts the policy of Universal Newborn Hearing Screening. It is a hearing test for your baby. This will be done by an audiologist or a certified audio technician during hospitalisation. An additional nominal charge will be imposed.

Upon Discharge and Check Out

  • Once your doctor considers you fit to be discharged from the hospital, our ward staff will keep you informed of the necessary arrangements.
  • The Paediatrician will examine your baby to ensure he or she is fit to go back with you.
  • We will schedule your post-natal and baby’s follow up appointment with the respective doctor.
  • Once your bill and your baby’s bill are ready, our staff will conduct bedside discharge and medication dispense (if any) during office hours. If you discharge after office hours, you will be directed to settle the bill at the discharge counter and to collect your child’s medication at the main pharmacy (if any).
  • Once your bill and your baby’s bill are ready, our staff will conduct bedside discharge and medication dispense (if any) during office hours. If you discharge after office hours, you will be directed to settle the bill at the discharge counter and to collect your child’s medication at the main pharmacy (if any).
  • Our staff at the ward will remove the triband from you and your baby before you leave.

What to Bring on Admission

Mother

  • Appointment Card/ Doctor’s Letter of Admission
  • Own clothes
  • Nursing brassiere
  • Toiletries
  • A pair of non-slip slippers

Baby

  • Two sets of baby’s clothes
  • Baby wrapper
  • Baby’s bootees and mittens

*Do pack your bag at least two weeks in advance. Please do not wear any jewellery or contact lenses prior to admission.

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