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At Sunway Medical Centre Penang, we are committed to delivering care that meets established standards of clinical excellence. To evaluate the effectiveness and impact of our treatments in improving our patients’ health, we continuously monitor a range of Clinical Outcome Indicators.
These indicators measure the quality and success of clinical practices and medical interventions across our departments. By analysing these outcomes, our clinical teams gain actionable insights to guide the adoption of best practices, refine treatment protocols, and continuously enhance the quality of care, with the goal of achieving better patient outcomes.
| Clinical Outcome Indicators | TARGET 2025 | Achievement | ||
| 2023 | 2024 | 2025 | ||
| MSQH STANDARD 4 - NURSING SERVICES | ||||
| All Patient to Be Attended Within 25 Minutes for Treatment Room Procedures | To Achieve 80% Waiting Time Within or Less Than 25 Minutes |  97.54% |
92.54% |
92.18% |
| MSQH STANDARD 09J - CLINICAL SERVICES (ORTHOPAEDICS) | ||||
| Percentage of patients with waiting time > 7 working days for fixation of long bone closed fracture | 0% | NA | NA | 0.00% |
| MSQH STANDARD 10 – ANAESTHETIC SERVICES | ||||
| Pain score on discharge from recovery room should be less than score of four (4) | 100% | 100.00% |
100.00% |
100.00% |
| MSQH STANDARD 13A - CRITICAL CARE (SCN/NICU/PICU/PHDW) | ||||
| Percentage of survival of inborn very low birth weight infants between 1000 – 1499g birthweight | >90% | 100.00% |
100.00% |
100.00% |
| MSQH STANDARD 17A - PHYSIOTHERAPY SERVICES | ||||
| Rate of positive outcomes from cases referred for chest physiotherapy by Intensive Care Unit | 75% | 100.00% |
98.81% |
96.84% |
| MSQH STANDARD 17B - OCCUPATIONAL THERAPY SERVICES | ||||
| Percentage of stroke patients with improvement of activities of daily living (ADL) independence after 3 months of Occupational Therapy interventions | ≥75% | 100.00% |
100.00% |
100.00% |
| MSQH STANDARD 17D - SPEECH AND LANGUAGE THERAPY SERVICES | ||||
| % of patient referrals for speech therapist is responded within 3 working days | >85% | 100.00% |
100.00% |
99.24% |
| MSQH STANDARD 17E - AUDIOLOGY SERVICES | ||||
| Percentage of patients received hearing aid provision following diagnosis of hearing loss within 8 weeks | ≥ 90% |  80.00% |
80.00% |
100.00% |
| MSQH STANDARD 22 - FOOD AND DIETARY SERVICES | ||||
| Percentage of ready to serve food tested negative for pathogenic microorganism | 100% | 100.00% |
100.00% |
100.00% |
Indication:
Better than benchmark
Less than benchmark
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